FAQs

Frequently Asked Questions

Have a quick questions that needs an even quicker answer? Check out some of our most commonly asked questions below.

When does the Slate/Slate Kit/RetroCNC Buttons Ship?

Makho Slate shells and RetroCNC buttons are now in stock and have started shipping.

We experienced a slight delay with laminating the Slate screens but they are going through Final QC tests now. We expect to start shipping any preorders that included the Slate kit during first and second week of July. We apologize for this delay!

For any official announcements, feel free to follow our instagram here.


When will my order ship?

We have a normal handling time of 4-6 business days. Most orders are filled within 2-4 business days but in some cases it may take longer. 

If you have chosen Priority or Priority Mail Express shipping we will try to ship your order as soon as possible but there is no guarantee that it will be shipped out same or next day.

International orders may have an extended handling time of up to 7 days.

Business days are Monday-Friday.

Please note that handling times and shipping time are not the same thing.

If you purchased Priority Mail Express shipping times are guaranteed by USPS and if your package is late you can receive a refund for the shipping cost. If you picked any other services such as First Class, Priority, or the free shipping option, delivery times are not guaranteed.

 https://retrogamerepairshop.com/pages/shipping-policy


My tracking has not updated in a couple of days?

There are a couple things to consider:
We have found that after USPS picks up the parcel from us, it usually does not receive another scan until it arrives at a regional distribution hub. This can take a few days to occur. This is what can also cause a package to have an unkown delivery date one day, and then be out for delivery the next. This is not negligence from our end, but an issue with their scanning.

Does your order contain a Pre-Order item? This will be stated in each product page desciption if so. Your full order will not ship until that pre-order item is ready to do so as well. If there is no set date on the product page, then that item does not currently have a shipping date until otherwise noted.

https://retrogamerepairshop.com/pages/shipping-policy


I forgot to add something! Can I modify or cancel my order?

We cannot add items to your already existing order, however you can edit or cancel your order at any time before it has been fulfilled by going to your account and clicking "Edit or Cancel" under order history. I have included some instructional photos of how to do this as well.

If you didn't make an account with us at checkout, please make an account now with the same information you used for your order. You will then be able to view your order from your new account. 

If your order has already been fulfilled (has been assigned a tracking number) you will be unable to edit or cancel it.


I need to return an item, what do I need to know?

Unless stated otherwise, our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t start a return.To be eligible for a return, the item must show a tracking scan within 15 days of the return being authorized or the return will be closed.

The item must be unused and in the same condition that you received it. It must also be in the original packaging. If you do not have the original packaging additional restocking fees may apply.

We cannot accept returns for items that are used, this includes shells and kits that have been installed.

If your item is eligible for a return, contact us with photos and we will send a return label. Please note that the return label and an up to 15% restocking fee will be deducted from your total refund.

https://retrogamerepairshop.com/pages/refund-policy


I sent back my return when do I get my refund?

Please allow 7-10 business days for us to process your return. Business days are Monday-Friday.


When will you be restocking a certain item?

We always try to restock certain items as soon as we have a low count, however unfortunately we won't ever have a set date for any item that is currently out of stock. Some items can take months to arrive due to many shipping factors and that makes it difficult to predict a certain date.

Your best best is to follow our Instagram for some specific items being restocked or feel free to use the "Notify When Available" button on the product page on our site to get notified when we do. It might take a few seconds for the button to appear when you do load the product page.