Please allow 3-5 business days handling time for your order to be filled. We use USPS First Class Mail, larger orders will be shipped USPS Priority Mail. Please allow 2-5 days for your item to arrive from the time shipped unless you choose an expedited service. Shipping times do not include handling times. Priority Mail Express is the only service with a guaranteed delivery date, if your package is past the expected delivery date please contact us. Weather and holidays may delay shipping. If we can not fill your order completely, we will still ship all of the items we can as soon as possible. We will then refund and notify you about the unavailability items. We then will be happy to work with you on purchasing a different item. Please contact us at firstname.lastname@example.org for assistance.
We are not responsible for lost or stolen parcels or parcels returned to sender due to an incorrect addresses being provided, please make sure your address is correct before completing your purchase.
Please choose an expedited shipping method such as USPS Priority Mail or Priority Mail Express to have full insurance coverage on your package. By not selecting one of these options, you acknowledge that Retro Game Repair Shop LLC is not liable for lost, damaged or stolen shipments.
All international orders are fully insured by default.
If your tracking shows your order has been delivered but you have not received it please contact your local Post Office and open a case on the package before contacting us. Generally if there is a delivery scan there is nothing we can do, if you believe you parcel was stolen please contact your local Police.
It is your responsibility to make arrangements to receive your package. Generally, if you miss your package’s arrival, the courier will bring it to a nearby post office and leave you with a delivery notice card. Please familiarize yourself with your postal service’s rules and regulations.
If you fail to pick up your package within the allotted window, you have two options:
- You can pay for shipping again and we’ll send it back to you.
- We can refund your order with the exception of shipping costs and any additional taxes, duties, customs or miscellaneous transportation fees. If it’s been over 30 days, we will also charge a 20% restocking fee.
Please note that, once a delivery attempt has been made and the package has been deposited at your local postal service, the order is complete on our end. After this point, we can no longer track the package. If your local postal service ships it back to us, we cannot give you an estimated date of arrival since we no longer have eyes on it.
If you would like us to refund you for the products contained in the order that has been shipped back to us or if you would like us to resend the product once it arrives and you have paid for shipping, you are responsible for speaking to the appropriate individuals (your local postal service, USPS, customs, etc.) to track down the package and ensure it arrives safely at our facility.
You can find out more information on USPS mail & shipping services policies here.
We are legally required to provide an unaltered purchase amount and invoice according to your countries import laws. Changing prices is illegal.
We do not ship batteries internationally! Any international orders we see with batteries will be cancelled immediately. We are not responsible for any international battery orders.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. All customs forms will be be accurate in value and contents of parcel. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International orders.