Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned:

Housings or mods that have been installed.

All backlight mods are tested before they as sent out to you. When you receive a backlight kit, you should preform a bench test before installing to assure that nothing has been damaged in transit. Backlight kits that are returned after they have been installed may not be eligible for a refund.

Units with any of the following may be used as evidence of installation such as:

Protective film from LCD panels being removed and/or reapplied.

Creased, bent, or worn cables

Any sign of incorrect soldering

Any other damage that can occur from installing incorrectly.

Additional non-returnable items: 

- Gift cards 
- Downloadable software products 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted:
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once we receive your return, please allow 2-3 days for us to process the return. All returns are inspected and if approved, then your refund will be processed. All returns are subject to a 20% restocking fee. A credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. 

If the payment provider does not refund fees, this amount will be deducted from the total refund.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@retrogamerepairshop.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@retrogamerepairshop.com.

Shipping 
To return your product, contact us at support@retrogamerepairshop.com. You will then use the prepaid return label we send to your email on file.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order qualified for free shipping, the initial shipping cost will also be deducted from the refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.