Return and Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must show a tracking scan within 10 days of the return being authorized or the return will be closed. The item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are not eligible for returns, refunds, or replacements:

Any housings or mods that have been installed.

When purchasing modification kits or any other electrical equipment/components you are expected to have experience and knowledge with these systems. We are not responsible for any damage caused from misuse or negligence by the user.

All backlight mods are tested before they are sent out to you. When you receive a backlight kit, you should preform a bench test before installing to assure that nothing has been damaged in transit. A bench test means the kit is not installed in the shell, and no adhesive has been used. All ribbon cables should have no bends or creases in them. If you are unsure how to preform a bench test, please contact our support and we will be happy to help. Backlight kits that have been installed are not eligible for replacement or return. If a backlight kit is returned and shows any signs of have been installed it may not be eligible for a refund.

If you cannot get your backlight kit working and believe it to be defective, we will issue a return label to you. When we receive the kit back we will diagnose the issue and replace any parts that may be needed and send it back to you. If we find the kit has been damaged or was not working due to user error additional fees may be required before we are able to return the kit to you.

Units with any of the following may be used as evidence of installation such as:

Protective film from LCD panels being removed and/or reapplied.

Creased, bent, or worn cables

Any sign of incorrect soldering

Any other damage that can occur from installing incorrectly.

We DO NOT offer refunds for defective kits, we only offer exchanges. If you wish to return a defective kit for a refund then the normal refund policies will apply. This includes the buyer being responsible for any return shipping or restocking fees. This is to avoid fraudulent returns, thank you for your understanding.

Additional non-returnable items: 

- Gift cards 
- Downloadable software products 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted:
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once we receive your return, please allow 5-7 business days for us to process the return. All returns are inspected and if approved, then your refund will be processed. All returns are subject to a 20% restocking fee. A credit will automatically be applied to your credit card or original method of payment, usually this takes 5-7 business days. 

Please note that if your payment provider does not refund payment fees, this amount will be deducted from the total cancellation refund.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@retrogamerepairshop.com. 

Order cancellations
Orders may be eligible for cancellation before a shipping notification is issued. Please contact us via email at support@retrogamerepairshop.com to see if your order can be cancelled. 

Please note that if your payment provider does not refund payment fees, this amount will be deducted from the total cancellation refund.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Important notice
PayPal has changed their refund policy in April of 2020 and are no longer refunding payment fees like they have in the past. Please note that when an order is refunded, the fee of 4.4% + $0.30 will not be refundable.

Exchanges (if applicable) 
We only offer exchanges on unused items if they are defective. If you need to exchange it for the same item, send us an email at support@retrogamerepairshop.com.

We DO NOT offer refunds for defective kits, we only offer exchanges. If you wish to return a defective kit for a refund then the normal refund policies will apply. This includes the buyer being responsible for any return shipping or restocking fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Shipping 
To return your product, contact us at support@retrogamerepairshop.com. You will then use the prepaid return label we send to your email on file.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order qualified for free shipping, the initial shipping cost will also be deducted from the refund amount.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.