Return and Refund Policy


Unless stated otherwise, our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t start a return. 

To be eligible for a return, the item must show a tracking scan within 15 days of the return being authorized or the return will be closed.

The item must be unused and in the same condition that you received it. It must also be in the original packaging. If you do not have the original packaging additional restocking fees may apply.

Please allow 7-10 business days for us to process your return. Business days are Monday-Friday.

Several types of goods are not eligible for returns, refunds, or replacements:

Any housings or mods that have been installed.

When purchasing modification kits or any other electrical equipment/components you are expected to have experience and knowledge with these systems. We are not responsible for any damage caused from misuse or negligence by the user.

All backlight mods are tested before they are sent out to you. When you receive a backlight kit, you should preform a bench test before installing to assure that nothing has been damaged in transit.

A bench test means the kit is not installed in the shell, and no adhesive has been used. All ribbon cables should have no bends or creases in them. If you are unsure how to preform a bench test, please contact our support team and we will be happy to help.

When contacting our support team for help regarding any issue, you are required to provide any information, including photos, requested by our support team. If you refuse to provide the requested information then we will be unable to assist you.

Backlight kits that have been installed are not eligible for replacement or return. If a backlight kit is returned and shows any signs of have been installed it may not be eligible for a refund.

If you cannot get your backlight kit working and believe it to be defective, we will issue a return label to you. When we receive the kit back we will diagnose the issue and replace any parts that may be needed and send it back to you. If we find the kit has been damaged or was not working due to user error additional fees may be required before we are able to return the kit to you.

Units with any of the following may be used as evidence of installation such as:

Protective film from LCD panels being removed and/or reapplied.

Creased, bent, or worn cables

Any sign of incorrect soldering

Any other damage that can occur from installing incorrectly.

We DO NOT offer refunds for defective items, we only offer exchanges. If you wish to return a defective item for a refund then the normal refund policies will apply. This includes the buyer being responsible for any return shipping or restocking fees. This is to avoid fraudulent returns, we appreciate your understanding.

If we determine the return is fraudulent a partial refund may be issued and you will be blocked from future purchases with us.

Additional non-returnable items: 

- Gift cards 
- Downloadable software products 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted:
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once we receive your return, please allow 7-10 business days for us to process the return. All returns are inspected and if approved, then your refund will be processed. All returns are subject to up to a 15% restocking fee. A credit will automatically be applied to your credit card or original method of payment, usually this takes 5-7 business days. 

Please note that if your payment provider does not refund payment fees, this amount will be deducted from the total cancellation refund.

Defective items

If your item is defective or damaged you must contact us within 7 days of the delivery date or you will not be eligible for a replacement. 

We only offer exchanges on unused items if they are defective. If you have a defective item you will be able to receive an exchange only and not a return for a refund. Please allow 7-10 business days for your exchange to be processed. If you want to return the defective item for a refund instead, normal refund policies will apply. You will be responsible for return shipping as well as any restocking fees. If you need to exchange it for the same item, send us an email at

As stated above we DO NOT offer refunds for ANY defective items, we only offer exchanges. If you wish to return a defective item for a refund the normal refund policies will apply. This includes the buyer being responsible for any return shipping or restocking fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Order cancellations

Orders may be eligible for cancellation before a shipping notification is issued. Please contact us via email at to see if your order can be cancelled. 

Please note that if your payment provider does not refund payment fees, this amount will be deducted from the total cancellation refund.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Important notice

PayPal has changed their refund policy in April of 2020 and are no longer refunding payment fees like they have in the past. Please note that when an order is refunded, the fee of 4.4% + $0.30 will not be refundable.


To return your product, contact us at You will then use the prepaid return label we send to your email on file.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


These policies are subject to change without notice at the discretion of Retro Game Repair Shop LLC